We're hiring a Customer Service Representative in Houston to book qualified energy reviews and set the tone for every homeowner relationship that follows.
Answer inbound calls and messages, qualify homeowners, and book them for a utility bill review with one of our field engineers.
Every homeowner who calls in, fills out a form, or messages us on social media talks to you before they talk to anyone else at VPP Texas. That first conversation decides whether they trust us enough to let a field engineer into their home. It's a lot of responsibility for one phone call, and we pay like it.
This isn't a flat hourly customer service job where your paycheck looks the same whether you're great at it or just okay. We run a performance pay model, closer to what you'd see in high-ticket home services than a call center. The reps who take this seriously are clearing six figures. The floor is safe. The ceiling isn't capped.
We put premium solar panels and battery backup systems into Texas homes at no cost to the homeowner, and lock in a fixed 12¢ per kWh utility rate. Simple pitch, real savings, and homeowners tend to say yes once they understand it. Your job is getting them to that yes and onto a field engineer's calendar.
You'll field inbound calls, form submissions, and social messages, then move qualified homeowners onto a field engineer's calendar.
Inbound calls, website forms, and social media messages from homeowners already interested in the program.
Keep lead status, pipelines, and communication histories clean and current every single day.
Make sure everyone booked meets baseline criteria for a home-readiness evaluation before it hits the calendar.
Schedule and confirm utility bill audits between qualified homeowners and field engineers, virtual or in person.
Track your own booking and conversion data daily. This is a job where you always know where you stand.
Follow up on booked appointments so homeowners actually show up ready and informed.
You're paid a reliable hourly base plus performance pay on top, so a slow week never costs you money and a great week has no ceiling.
Paid every period no matter what. This is your safety net, not your target.
You earn $50 for every completed utility bill review call, plus a 3% revenue override any time a booked appointment converts into an installation. At a realistic pace, around 10 signed appointments a week that go on to install, that's roughly $1,500 a week in performance pay on top of your base.
Bring in a lead entirely on your own, outside our standard marketing pipeline, and earn an extra override on that contract's value once it installs.
Installs start counting toward your bonus about 45 days after you start, giving you time to learn the CRM and build your calling rhythm. Here's what a realistic average pace looks like next to a strong one.
Yes. It's paid every period regardless of performance. Performance pay is entirely additional, it never replaces or reduces your base.
It's based on a pace of about 10 booked appointments a week that go on to install, which is an achievable target once you're up to speed, not a best-case outlier.
The team member who goes into the homeowner's house to run the actual utility bill review and installation. You're the one who gets them onto that calendar.
It helps, but it's not required. If you've used any CRM before and you're comfortable learning software quickly, you'll be fine in GoHighLevel.
Send your resume and a couple lines about your customer service or sales background.
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